Refund policy

REFUND AND RETURN POLICY

Last updated: September 29, 2026

We want you to love what you ordered. Because every Meavyn piece is made to order and hand-finished, we ask that you read this policy before starting a return.

RETURNS AND SIZE EXCHANGES

You may return or exchange an item within 30 days of delivery, provided it is:

- unworn, unwashed and free of odors, marks or pet hair
- in its original condition with all tags still attached
- returned in its original packaging where possible

To start a return, email support@meavyn.com with your order number and the item you would like to return or exchange. We will reply with return instructions and the correct return address. Please do not send anything back before contacting us — parcels returned without instructions cannot be tracked to your order and may not be refunded.

RETURN SHIPPING

We cover return and exchange shipping. You will not be charged a restocking
or handling fee.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or is not what you ordered, email support@meavyn.com within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund, including any shipping you paid.

ITEMS WE CANNOT ACCEPT

- items returned more than 30 days after delivery
- items that have been worn, washed, altered or damaged after delivery
- items with tags removed or missing
- gift cards

REFUNDS

Once your return reaches us and passes inspection, we issue your refund to the original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post it to your account.

Original shipping charges are refunded only where the return is due to a fault on our side or an incorrect item.

INTERNATIONAL ORDERS

We ship worldwide. Import duties, taxes or VAT charged by your local customs authority are set and collected by that authority and are not refundable by us. If a parcel is refused on delivery or abandoned at customs, any duties already incurred and the cost of return shipping are not recoverable.

CANCELLATIONS AND CHANGES

Because production begins soon after you order, email support@meavyn.com as early as possible if you need to cancel or change your order. We will do our best to help, but we cannot guarantee changes once cutting has begun.

YOUR STATUTORY RIGHTS

Nothing in this policy limits any consumer rights you have under the laws of your country that cannot be waived by agreement.

CONTACT

Guangzhou Airui Clothing Co., Ltd.
Room 301-E366, Building 12, No. 804 Tianyuan Road, Tianhe District,
Guangzhou, China
Email: support@meavyn.com
Phone: +86 152 5770 8797

Please note this is our office address, not a return address. Always email us first for the correct return address.